Frequently Asked Questions

What does Loma mean?

The word Loma is from 600 BC-400 AD, the Ayurvedic Time Period. This refers to a balance between mind, body, soul, spirit and health. Simply speaking, in the Ayurvedic Language Loma means HAIR!

What is LomaTherapy?

This is a word used to refer to the fragrances Loma uses. When you smell the Essential Oils, Natural Aromatic Ingredients & Aromatic Botanical Extracts, you'll experience a sense of calm.

Where can I buy Loma?

We recommend you purchase our products from a local hairdresser for a professionally recommended regimen. However, we do provide online shopping for your convenience. If you're a hair dresser or a salon owner, register for a professional account on our pro-only site here:

What makes Loma different?

Quality in warehousing: Loma raw materials, formulas, bottles and caps are all handled with care by the in-house team in Monroe, Washington. Loma has a state-of-the art facility and creates in small batches so you know what you’re getting is as good as it should be.
Hand-crafted manufacturing: the quality of the formula is directly impacted by the quality of the ingredients. Loma uses only the highest quality of raw materials, guaranteeing the quality of everything that comes out of the Loma facility.


Can I make a return?

If you need to return a product to Loma, please contact Customer Care at +31 (0) 0544378951 or email for the appropriate return procedure. Returns are accepted on saleable, unopened, unused products within 30 days of purchase with the original packing slip or invoice.

For more information, see the complete Return Policy.

What are Loma's Shipping rates?

A flat shipping rate will apply to all orders under our shipping threshold. Any orders over our shipping threshold will receive free shipping. Prior to checkout, each order confirmation page displays product availability and order total based on location.

For more information, see the complete Shipping Policy. Shipping Policy.

Our Ingredients

Does Loma contain Phthalates?

No! Loma is proud to say that all products are phthalate-free and have been for a while.

Does Loma contain MCI?

No! All Loma products are free of MCI (methylchloroisothiazolinone), a commonly used preservative. Loma refuses to expose you and your family to this chemical allergen.

Does Loma test on animals?

Absolutely never. Though Loma products are non-toxic and made of the safest ingredients possible, Loma does not test on animals. Loma is certified by PETA as cruelty-free and is vegan-friendly. This means that all except two of products are entirely vegan and contain no animal bi-products. The only items that are not vegan are Fiber Putty and Forming Paste, which have a small amount of safely obtained beeswax.

Why is there so much more in the ingredient list than there used to be?

Loma has become EU compliant over the last several years. That means Loma adheres to the strictest regulations, not just regulations provided by North America. It’s important to create non-harmful products, especially with continued research on the ingredients that go on our bodies. As the regulations change and new information is available, Loma will remain compliant to remain safe for you, your family and the environment.


How do I work with Loma?

For careers and employment opportunities, Loma posts job openings here. If you're looking to work with Loma as a collaborator, click here.

How can I get featured on the Loma Facebook or Instagram feed?

Tag Loma! The team checks the posts you share, especially if you tag #lomahaircare. Not everything can be re-shared, but Loma enjoys giving back in this small way to promote followers and stylists.

Why does my Loma product look different than it used to?

Over the last several years Loma has evolved the processes and equipment used in order to provide the highest quality product possible. With this, the packaging has also evolved. The product is as good as it has always been, it’s just the packaging that’s changed!

Still Need Assistance?

Feel free to chat using the live chat located on the right of your screen. You can also call or email, visit the contact page for more information.