In the case of the unexpected, we recommend that you first make complaints known to us by emailing

If the webshop is affiliated to Stichting WebwinkelKeur and in case of complaints that cannot be solved by mutual agreement, the consumer should turn to Stichting WebwinkelKeur (, which will mediate free of charge. Check whether this webshop has a current membership via If a solution cannot be found, the consumer has the option to have his/her complaint handled by the independent arbitration board appointed by Stichting WebwinkelKeur, the decision is binding and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this dispute committee involves costs that have to be paid by the consumer to the committee concerned. It is also possible to submit complaints via the European ODR platform (